Effective date: September 2025
This Privacy Policy explains how Chip Pro LLC (“Chip Pro Autoglass,” “we,” “us,” “our”) collects, uses, shares, and protects your information when you visit chipproutah.com, contact us, or use our services in Utah, USA.
1) Who we are and how to contact us
Legal entity: Chip Pro LLC (“Chip Pro Autoglass”)
Website: https://chipproutah.com
Contact: contact@chipproutah.com | 385-375-7267
2) What we collect
We collect information you provide directly and automatically via our website/tools:
Identity/contact: name, email, phone, address/zip
Vehicle details: year, make/model, VIN (if provided), photos of damage
Insurance details (optional): carrier, policy info appearing on your card (when you share it)
Service preferences: location, timing, notes
Payment info: processed by our providers (Podium, Square, Venmo, cash/check). We do not store full card numbers.
Communications: texts, emails, call logs/recordings (if applicable)
Website data: cookies, IP, device/browser, pages viewed, referring URLs
3) How we use your information
Provide quotes, pre-qualify repairs, schedule mobile service
Customer support and warranty
If requested, help you complete insurer forms using info you provide (we don’t submit to your insurer unless you ask)
Payments and invoicing
Safety, fraud prevention, and legal compliance
Improve website, ads, and services
Marketing and remarketing (only with your consent where required)
By submitting a service request, booking an appointment, or contacting Chip Pro Autoglass, you agree to receive SMS/MMS messages related to your request, quote, scheduling, appointment updates, technician arrival, payment follow-up, warranty support, and customer service. Message frequency may vary. Message and data rates may apply. Reply STOP to opt out or HELP for help.
4) SMS, MMS, calls, and email
By submitting a service request, booking an appointment, checking the SMS consent box on our website, contacting Chip Pro Autoglass directly, or otherwise providing your phone number for service-related communication, you agree to receive calls and SMS/MMS messages from Chip Pro Autoglass.
Messages may include service request responses, photo requests, quotes, scheduling, appointment updates, technician arrival updates, payment follow-up, warranty support, and customer service. Message frequency may vary. Message and data rates may apply.
You can opt out of SMS/MMS messages at any time by replying STOP. For help, reply HELP or contact us at [contact@chipproutah.com](mailto:contact@chipproutah.com) or 385-375-7267. Consent to receive SMS/MMS messages is not a condition of purchase.
Mobile Information and SMS Consent
Chip Pro Autoglass does not sell, rent, share, or disclose mobile phone numbers or SMS opt-in consent with third parties or affiliates for marketing or promotional purposes.
We may share information with service providers only as needed to operate our business and provide services, such as scheduling, messaging, payments, website hosting, analytics, and customer support. These service providers are not permitted to use mobile phone numbers or SMS consent for their own marketing or promotional purposes.
Opt-out anytime: reply STOP to SMS or email contact@chipproutah.com
10DLC/TCPA: We obtain texting opt-ins and honor opt-outs. Msg/data rates may apply.
5) Cookies, analytics, and ads
We use cookies and similar tech for performance and advertising:
Analytics/ads tools: Google Analytics 4, Google Ads, Meta Pixel (Facebook/Instagram)
Uses: measure site usage, improve performance, create/serve ads, build remarketing audiences
Your choices: adjust browser cookie settings; manage Google ad settings (adssettings.google.com); Meta ad preferences; opt out via industry tools (optout.aboutads.info, youradchoices.com)
6) How we share information
We don’t sell your data. We share only as needed to run our business or with your permission:
Service providers: CRM/messaging (Podium), payments (Podium, Square, Venmo), hosting, analytics, advertising platforms
Insurance assistance: We do not share your info with your insurer unless you explicitly ask us to
Replacement referrals: If we’re not a fit, we refer you; we only share your info with a vetted partner if you ask us to
Legal/safety: To comply with law, enforce terms, or protect rights/safety
7) Payments
Cash/check accepted
Card payments are processed by Podium and/or Square; peer-to-peer via Venmo
We do not store full card numbers; your payment info is handled by the processor you choose and is subject to their privacy policies
8) Data retention
We keep personal information only as long as needed for quotes, service, warranty, legal, and business records.
Typical retention: up to 24 months after your last interaction, unless we must keep it longer (e.g., tax, accounting, legal)
You can request deletion sooner (see Your Rights)
9) Your rights and choices
Access/update: Ask us for a copy or correction of your info
Opt-out of marketing: Reply STOP to texts or email contact@chipproutah.com
Delete: Request deletion of your personal info (we’ll keep only what we must for legal or security reasons)
Limit tracking: Use browser settings and ad preference links above
Submit requests to contact@chipproutah.com. We’ll verify your identity before fulfilling requests.
10) Children’s privacy
Our website and services are not intended for children under 13. We do not knowingly collect data from children under 13. If you believe a child provided info, contact us and we’ll delete it.
11) Security
We use reasonable administrative, technical, and physical safeguards to protect personal information. No system is 100% secure. Please use strong passwords and caution when sharing information.
12) Do Not Track
We do not respond to “Do Not Track” signals. Use the cookie/ad preferences listed above to control tracking.
13) Geographic scope
We operate in Utah, USA. If you access our site from elsewhere, you consent to processing in the United States.
14) Changes to this policy
We may update this policy periodically. We’ll post the new effective date at the top. Material changes will be highlighted for a reasonable time.
